Refund Policy
Institutional Scope
WHM – WEBHOSTMIDIA LTDA, registered under CNPJ 57.048.816/0001-02, provides this Refund Policy for RNI – Editorial Automation for WordPress, ensuring complete transparency and legal security in your purchase.
Unconditional 7-Day Guarantee
You may request a full refund of your initial purchase of RNI within 7 (seven) calendar days from payment confirmation, with no justification required.
To request, send an email to suporte@commidiahost.com.br with the subject “Refund Request” and provide:
- Name used in purchase;
- Email used at checkout;
- Order number, license key or activated domain;
- Purchased plan.
Following order confirmation, we will initiate the refund procedure and the license may be deactivated.
Refund Processing
Payments, subscriptions and refunds are processed by Freemius, our official payment and licensing platform.
Once approved, the amount will be refunded via the same payment method used in the purchase. The time frame for the credit to appear on your statement or account depends on your financial institution, card issuer or payment provider.
Renewals and Subscriptions
The 7-day guarantee applies to the initial purchase, without prejudice to rights guaranteed by applicable consumer law.
If you do not wish to continue after the contracted period, you can cancel automatic renewal via the Freemius account dashboard before the next billing date. Cancellation prevents further charges and maintains active access until the end of the paid period.
Renewal-related refund requests will be analyzed individually, in accordance with checkout terms, applicable law and the specific circumstances of the case.
Support and Legal Rights
Before requesting a refund, you are welcome to speak with our support engineering team. Most technical issues can be resolved with guidance on installation, activation, updates, RSS feed settings, license setup or plugin compatibility.
This policy does not limit or replace statutory consumer protection rights or other applicable legal regulations.
Support Channel: suporte@commidiahost.com.br.
Complete editorial automation platform for WordPress newsrooms, with smart RSS feed ingestion and multi-channel publishing with social cards.
Support
contato@commidiahost.com.br
Monday to Friday · 9am to 6pm (BRT)